{"id":1624,"date":"2026-09-01T01:56:00","date_gmt":"2026-09-01T01:56:00","guid":{"rendered":"https:\/\/walkingpad.company\/?page_id=1624"},"modified":"2026-09-01T01:56:00","modified_gmt":"2026-09-01T01:56:00","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/walkingpad.company\/index.php\/return-refund-policy\/","title":{"rendered":"RETURN &#038; REFUND POLICY"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We want you to feel confident when shopping with WalkingPad. If you are not completely satisfied with your purchase, please review the return and refund policy below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">30-DAY RETURN POLICY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible products purchased directly from WalkingPad.com may be returned within&nbsp;<strong>30 days of the delivery date<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be returned in its original packaging whenever possible.<\/li>\n\n\n\n<li>The product should be in the same condition in which it was received.<\/li>\n\n\n\n<li>All original accessories, parts, manuals, and promotional gifts must be included.<\/li>\n\n\n\n<li>Proof of purchase is required.<\/li>\n\n\n\n<li>The return must be authorized by our customer service team before the product is shipped back.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Products returned with missing parts, damage caused by the customer, excessive signs of use, or missing promotional gifts may be subject to a partial refund or deduction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns requested more than 30 days after delivery are generally not eligible for a standard return. Warranty-related issues may still be covered under our warranty policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">HOW TO REQUEST A RETURN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, contact our customer service team at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>The email address used to place the order<\/li>\n\n\n\n<li>The product you would like to return<\/li>\n\n\n\n<li>The reason for the return<\/li>\n\n\n\n<li>Photos or videos of the product and packaging, if requested<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may also log in to your WalkingPad account to review your order information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request has been reviewed and approved, our after-sales team will provide return instructions and confirm any applicable return shipping charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please do not ship a product back without receiving return authorization from our customer service team.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RETURN SHIPPING COSTS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping responsibility depends on the reason for the return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Returns Due to Customer Preference<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is requested for reasons such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accidental order<\/li>\n\n\n\n<li>No longer needed or wanted<\/li>\n\n\n\n<li>A better price was found elsewhere<\/li>\n\n\n\n<li>Incorrect size, color, style, or model was ordered<\/li>\n\n\n\n<li>The product is not suitable for the customer&#8217;s intended use<\/li>\n\n\n\n<li>Other change-of-mind reasons<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">the customer is responsible for the return shipping cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping and delivery charges, if applicable, are non-refundable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Damaged, Defective, or Incorrect Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your product arrives damaged, defective, or different from the item you ordered due to an error on our part, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the issue has been verified, WalkingPad will provide an appropriate solution and will cover reasonable return shipping costs when a return is required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RETURN SHIPPING OPTIONS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return has been approved, you may be offered one of the following return methods.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Ship the Product Yourself<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may arrange return shipping using a carrier of your choice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because WalkingPad products are large and heavy, we strongly recommend using a&nbsp;<strong>trackable and insured shipping service<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WalkingPad is not responsible for return shipments that are lost or damaged before arriving at our return facility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact our customer service team before shipping to confirm the correct return warehouse address.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. WalkingPad Prepaid Return Label<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, we may provide a prepaid return shipping label.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return shipping fee will be deducted from your refund and may vary depending on the product, package size, shipping distance, and carrier rates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated return shipping fees may start from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>$100 or more<\/strong>\u00a0for selected models including C1, P1, C2, and A1 Pro<\/li>\n\n\n\n<li><strong>$120 or more<\/strong>\u00a0for selected models including X21, R1 Pro, and R2<\/li>\n\n\n\n<li><strong>$120 or more<\/strong>\u00a0for standing desks<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The final return shipping charge will be confirmed with you before a prepaid return label is issued.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RETURN WAREHOUSE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send a return to this address until your return has been approved by our customer service team.<br>Return warehouse information may change depending on the product and your location. Always follow the return instructions provided by our customer service team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FREE GIFTS &amp; PROMOTIONAL ITEMS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order included a free gift or promotional item, it must be returned together with the main product when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a required promotional item is not returned, its retail value may be deducted from your refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACCESSORIES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return eligibility and shipping charges for accessories may vary depending on the product and order value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For treadmill mats, handrails, power adapters, remote controls, safety keys, and other accessories, please contact our customer service team before initiating a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping and delivery charges are generally non-refundable for returns made for customer-preference reasons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">REFUNDS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned product has arrived at our return facility, our team will inspect it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is approved, the refund will be issued to your&nbsp;<strong>original payment method<\/strong>, less any applicable return shipping charges, missing-item deductions, or other previously disclosed fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds are generally processed within&nbsp;<strong>3\u20135 business days<\/strong>&nbsp;after the return has been inspected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After we issue the refund, your bank, credit card provider, or payment service may require additional time to post the funds to your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">PARTIAL REFUNDS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A partial refund may apply if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is returned with damage not caused by WalkingPad<\/li>\n\n\n\n<li>Parts, accessories, manuals, or original components are missing<\/li>\n\n\n\n<li>Required promotional gifts are not returned<\/li>\n\n\n\n<li>The returned product shows excessive use or is not in its original condition<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable deduction will be communicated after the returned product has been inspected.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want you to feel confident when shopping with WalkingPad. If you are not completely satisfied with your purchase, please [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1624","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/pages\/1624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/comments?post=1624"}],"version-history":[{"count":1,"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/pages\/1624\/revisions"}],"predecessor-version":[{"id":1626,"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/pages\/1624\/revisions\/1626"}],"wp:attachment":[{"href":"https:\/\/walkingpad.company\/index.php\/wp-json\/wp\/v2\/media?parent=1624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}